Max Parts Return & Refund Policy

At Max Parts, we want our customers to shop with confidence. If you need to return an eligible product, please follow the return process outlined below.

Returns by Mail Only

Max Parts does not accept in-store returns or process in-store refunds. All eligible products must be returned by mail in accordance with this Return & Refund Policy.

Before sending any product back, please contact Max Parts Customer Service to request return authorization and receive the appropriate return instructions. Returns sent without prior authorization may be delayed or refused.

Products should be returned in their original packaging and/or box whenever possible and must include all original components, accessories, manuals, and other materials supplied with the product.

If the product contains any fluids, all fluids must be completely drained before the product is packaged or shipped.*

Return Eligibility

To qualify for a return, the product must meet the applicable Max Parts return requirements. Products should be unused, uninstalled, and in resalable condition unless the return is being made because the product arrived defective, damaged, or incorrect.

Certain products may not be eligible for return, including customized, specially ordered, modified, personalized, clearance, or final-sale products.

Max Parts reserves the right to inspect returned products before approving a refund. Products that have been installed, used, altered, damaged after delivery, or returned with missing components or packaging may not qualify for a full refund.

Incorrect, Damaged, or Defective Products

If Max Parts shipped the wrong product, or if your product arrived damaged or defective, please contact Max Parts Customer Service as soon as possible.

Please provide your order information and, where requested, photographs or other reasonable evidence showing the issue. Once the return is authorized, Max Parts will provide instructions for returning the product.

For qualifying returns resulting from a Max Parts shipping error or a product that was damaged or defective when shipped, Max Parts may provide a prepaid return shipping label or reimburse reasonable return shipping costs, as applicable.

Return Shipping Costs

Unless the return is the result of an error by Max Parts or an eligible product that arrived damaged or defective, customers are responsible for all return shipping costs.

Original shipping and handling charges are non-refundable unless otherwise determined by Max Parts or required by applicable law.

We strongly recommend using a shipping carrier that provides tracking information when returning a product. Customers should retain their tracking number and shipping receipt until the return and refund have been fully processed.

Max Parts is not responsible for return packages lost or damaged during return transit when the customer selects and arranges the return shipping method.

Refunds

Once your returned product has been received, Max Parts will inspect it to confirm that it meets the applicable return requirements.

If the return is approved, the refund will be issued to the original payment method whenever possible.

Approved refunds generally cover the eligible purchase price of the returned product. Original shipping charges are not refundable unless the return resulted from a Max Parts shipping error or the product was damaged or defective when shipped.

Please allow a reasonable processing period after Max Parts receives the returned product for inspection and refund processing. Additional time may be required for your bank, credit card company, PayPal, or other payment provider to post the refund to your account.

Non-Returnable Products

Max Parts may refuse a return or refund for products that:

• Are customized, personalized, specially ordered, clearance, or marked as final sale;
• Have been installed, used, modified, or altered;
• Were damaged due to misuse, improper installation, neglect, accident, or unauthorized modification;
• Are missing parts, accessories, documentation, or other components originally supplied with the product;
• Do not meet the applicable return requirements; or
• Are returned without required authorization where prior authorization is required.

Return Authorization

Before returning any product, customers should contact Max Parts Customer Service with their order number, product details, and reason for the return.

Once the return request is reviewed and approved, Max Parts will provide the appropriate return instructions and return shipping information.

Please do not send products to Max Parts without first receiving the applicable return instructions.

Important Shipping Notice

Products containing fuel, oil, chemicals, or other fluids must be completely drained before being returned. Customers are responsible for properly packaging returned products and complying with applicable shipping, carrier, and hazardous-material requirements.

Contact Us

If you have questions about a return, refund, damaged product, defective product, or incorrect order, please contact Max Parts Customer Service before shipping the product back.

Max Parts reserves the right to update or modify this Return & Refund Policy at any time, subject to applicable law.